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Terms and conditions

Access to the site and its use are subject to these terms and conditions. The customer is required to carefully read the terms and conditions before placing an order.


s.a. Manufacture Belge de Chocolats b.v. Address : 5 rue de l’Armistice Wapenstilstandstraat, 1081 Koekelberg

Numéro d’entreprise :
Numéro de TVA :
Téléphone : 0032 2 422 17 11
Email :


Rosalie’s offers chocolates made from the best ingredients

The customer visits the website and fills the shopping cart with the products he wishes to purchase. The customer will then accept the terms and make payment for his order using one of the payment solutions available on the site. Then the customer will confirm his order. Rosalie’s will then send him an order confirmation email. The sales contract between Rosalie’s and the customer is concluded upon receipt of the confirmation email.

Application and acceptance of the general conditions of sale

The main features of the Products and the Service and in particular the specifications, illustrations and indications of dimensions or capacity of the Products, are presented on the website , which the customer is obliged to read before ordering. the purchase of a Product or Service is the sole responsibility of the Customer. Product offers are subject to availability, as specified at the time of placing the order. These Terms and Conditions are accessible at any time on the website and will prevail over any other document.

An order will imply in all cases the express and irrevocable acceptance of these terms and conditions by the customer. He will receive in the order confirmation email a link to the terms and conditions in a format that can be saved or printed. Certain provisions of the general conditions apply only to consumers.

Unless proved otherwise, the data recorded in the seller’s computer system constitutes proof of all transactions concluded with the Customer.

Fees and terms of delivery and payment

Any delivery costs are indicated in the order summary on the website before the customer confirms his order. These fees are also included in the confirmation email.

During delivery, the customer checks and agrees on the information and data included on the invoice. The invoice also confirms that the delivered products, as far as visible, comply with the description that Rosalie’s has made and that they are suitable for the usual use of such products. Any defect must be communicated to the carrier or the collection point. If certain products do not comply at the time of delivery, the customer also immediately informs the customer service of Rosalie’s.

Prices and information on the site

All prices mentioned on the website include VAT and other taxes. These prices may be modified at any time and do not include, where applicable, delivery charges that are billed extra. The prices paid by the customer are those mentioned on the site at the time of the confirmation email, except in case of manifest error. These rates are firm and non-revisable during their period of validity, but the Seller reserves the right, outside the validity period, to change prices at any time.

Photos and other illustrations used to present the products are not binding and may contain products or items not included in the price offered.


It is up to the Customer to select on the Products he wishes to order, according to the following terms:

The Customer connects to his client area. The Customer chooses a Product which he puts in his basket, Product which he will be able to remove or modify before validating his order and to accept the present general conditions of sale. The Service is obligatorily added to the basket during the first order. He will then enter his coordinates and choose the delivery method. After validation of the information, the order will be considered as final and will require payment from the Customer according to the terms and conditions.

Product offers are valid as long as they are visible on the site, while stocks last.

The sale will be considered valid only after full payment of the price. It is the Customer’s responsibility to check the accuracy of the order and report any errors immediately.

Any order placed on the site constitutes the formation of a contract concluded at a distance between the Customer and the Seller.

The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute over the payment of a previous order.

The Customer will be able to follow the evolution of his order on the site.

Any cancellation of the order by the Customer will be possible only before the delivery of the Products (independently of the provisions relating to the application or not of the legal right of retraction).
Customer Area – Account

In order to check his past orders or saved his coordinates for next orders, the Customer is invited to create an account.

To do this, he must register by completing the form that will be proposed to him at the time of his order and undertakes to provide sincere and accurate information about his contact information, including his email address.

The Customer is responsible for updating the information provided. He is told that he can modify them by logging into his account.

To access his personal space and order history, the Customer must identify himself using his e-mail address and password that he has filled in during registration and are strictly personal. As such, the Customer prohibits any disclosure. Otherwise, he will remain solely responsible for the use that will be made of it. The personal space of the Customer is strictly reserved for the use of the Customer and can not be used by any other Client.

The Customer may also request unsubscription by going to the dedicated page on his personal space or sending an email to: This will be effective within a reasonable time.

In case of non-compliance with the general conditions of sale and / or use, the site will have the possibility to suspend or even close the account of a customer after formal notice sent electronically and remained ineffective.

Any account deletion, whatever the reason, causes the outright deletion of any personal information of the Customer.

Any event due to a case of force majeure resulting in a malfunction of the site or server and subject to any interruption or modification in case of maintenance, does not engage the responsibility of the Seller.

The creation of the account entails the acceptance of these general conditions of sale.

Personal data

Rosalie’s respects the Belgian law of 8 December 1992 as revised on the processing of personal data. The customer has a right to access, modify, rectify and delete data concerning him by contacting Rosalie’s.

Rosalie’s undertakes not to communicate the details of its customers to a third party without prior agreement.

Intellectual rights

The name and logo of Rosalie’s and those of the companies listed on the website are protected names and trademarks. The intellectual rights related to the website are the exclusive property of Rosalie’s or its contractors. The information contained on the site may not be made public, reproduced or modified without the prior written permission of Rosalie’s, except for strictly personal use.