Frequently Asked Questions
Rosalie’s products may contain allergens. Please see the analysis for each chocolate:
|Chocolate reference||Contains (or not) following allergens:|
|Dark Chocolate Ganache||Yes||No||Yes||No|
|Salted Caramel Ganache||Yes||No||Yes||No|
|Praliné à l’Ancienne||Yes||No||Yes||Yes|
|Pecan & Orange Praliné||Yes||No||Yes||Yes|
|Speculoos Praliné & Liège Syrup||Yes||Yes||Yes||Yes|
|Arabica Coffee Ganache||Yes||No||Yes||Yes|
All Rosalie’s products are suitable for halal conditions, except the Almond Praliné piece.
Are the chocolates kosher ?
Half of Rosalie’s products are kosher compliant.
This is the list of halal and kosher compliancy for each chocolate:
|Chocolate name||Compliancy with|
|Dark Chocolate Ganache||Yes||Yes|
|Salted Caramel Ganache||No||Yes|
|Praliné à l’Ancienne||No||Yes|
|Pecan & Orange Praliné||No||Yes|
|Speculoos Praliné & Liège Syrup||Yes||Yes|
|Arabica Coffee Ganache||No||Yes|
Our cocoa is ethically and sustainably sourced through the Cocoa Horizons Foundation. This foundation focuses on the “prosperity” of cocoa farmers and is based on the creation of independent farming communities that protect nature and children. ( www.cocoahorizons.org )
Why are Rosalie’s products goood for the planet?
All our packaging is recyclable and sustainably sourced, so all our packaging is FSC certified. Furthermore, we use natural ingredients and if possible, from local origin.
We can cancel the order as long as the order has not been shipped. To do so, please contact Rosalie’s support via our website in the CONTACT tab or by e-mail at the following address: email@example.com
Can I send my order to an address other than my own?
Yes, simply tick the ‘Send to another address’ box and enter the address you would like the parcel to be sent to.
Is it possible to personalize the gifts ?
Indeed, Rosalie’s allows you to personalize your gifts. It is possible to add a personalized text as well as a sleeve with the image of your company. To do so, please contact our B2B department via the CONTACT tab of our website and by selecting “For B2B” in the question “How can we help you?” or by e-mail at the following address: firstname.lastname@example.org
Can I choose the packaging?
No, it is not possible to choose the type of packaging, however, it is possible to add your company name to the packaging in the case of a B2B order or for corporate gifting. To do this, please contact our B2B department via the CONTACT tab on our website and select “For B2B” under the question “How can we help you?” or by e-mail at email@example.com
Rosalie’s offers 3 types of delivery:
- The delivery at home or in company
- Click and collect or in other words in-store pick-up (there is no delivery fee)
- The individual shipping, this delivery method, is unique to Rosalie’s. We ensure the delivery of your employees’ gifts by sending them directly to their home.
What are the delivery costs?
The delivery costs depend on the quantity of the order, the place of delivery and the type of delivery:
- Classic delivery in Belgium: €7
- Classic delivery outside Belgium: €13 or £12 for the United-Kingdoms
- Click and Collect: Free
- Personalized delivery: This delivery allows you to make things easier. Indeed, Rosalie’s ensures the delivery to all your employees for you. For this type of delivery, please contact our B2B department via the following e-mail address: firstname.lastname@example.org
Currently we only accept credit cards or payment via Google Pay.
Can I pay online and pick up my order in shop?
Yes, you just need to contact customer support to inform them of the process. There are two ways to do this: via our website in the CONTACT tab or by e-mail at email@example.com